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Terms of service
TERMS AND CONDITIONS
Section 1 Scope and Provider
(1) These General Terms and Conditions (hereinafter referred to as "T&C") govern the sale of products by ClassyFashion24 (hereinafter referred to as the provider) to you, in their version valid at the time of the order.
(2) Deviating terms and conditions of the buyer are rejected.
(3) Please read these terms carefully before placing an order with ClassyFashion24. By placing an order with ClassyFashion24, you agree to the application of these terms of sale to your order.
(4) On ClassyFashion24, we offer you the sale of the following products:
Women's, men's & children's apparel
Section 2 Conclusion of Contract
(1) Contracts on this portal can be concluded exclusively in German.
(2) The offers are directed exclusively to end customers with a billing and shipping address in:
Germany, United States, Ireland, Spain, Italy, Netherlands.
For individual bulky items, possible delivery addresses and the place of destination may be restricted; the restriction is shown in the respective list price.
(3) The buyer must have reached the age of 18.
(4) The presentation of goods in the online shop does not constitute a legally binding offer. Through the presentation of the goods, the customer is merely invited to make an offer.
(5) Your order constitutes an offer to ClassyFashion24 to conclude a purchase contract. The buyer submits a binding offer when they have gone through the online ordering process by entering the information requested there and clicking the "Buy" button in the final ordering step.
(6) The purchase contract between the provider and the buyer only comes into effect upon a declaration of acceptance by the provider. This takes place at the earlier of the two dates, either sending the goods or sending a shipping confirmation by email. Please note that the confirmation of receipt of your order does not constitute a declaration of acceptance in the aforementioned sense.
(7) The effectiveness of contracts for quantities exceeding normal household amounts as well as the commercial resale of the purchased item requires the express confirmation of the provider. This refers both to the number of products ordered within a single order and to the placement of multiple orders for the same product where the individual orders comprise a normal household amount.
(8) Your orders are stored by us after the conclusion of the contract. Should you lose your documents regarding your orders, please contact us by email or telephone. We will send you a copy of the order data.
(9) You agree to receive invoices electronically. Electronic invoices will be made available to you by email or in your customer account on the website. We will inform you for each delivery in the shipping confirmation whether an electronic invoice is available. Further information on electronic invoices can be found on our website.
Section 3 Prices and Shipping Costs
(1) Our prices include the respective statutory value-added tax and are understood to include flat-rate shipping costs and shipping surcharges. Shipping surcharges vary depending on the shipping method and product characteristics.
(2) Despite our best efforts, a small number of products in our catalog may be incorrectly priced. We verify prices when processing your order and before charging payment. If a product's correct price is higher than our stated price, we will contact you before shipping to ask whether you want to buy the product at the correct price or cancel the order. If a product's correct price is lower than our stated price, we will charge the lower amount and ship the product to you.
(3) The prices at the time of the order shall apply. If list prices exist, the list prices valid at the time of the order shall apply.
Section 4 Delivery and Cancellation
(1) Unless otherwise agreed, delivery shall be made to the delivery address specified by the buyer. Information on the availability of products sold by ClassyFashion24 can be found on the website (e.g., on the respective product detail page). We point out that all information regarding availability, shipping, or delivery of a product is merely estimated information and approximate guidelines. They do not constitute binding or guaranteed shipping or delivery dates, unless expressly designated as a binding date in the shipping options of the respective product.
(2) If ClassyFashion24 discovers during the processing of your order that products ordered by you are unavailable, you will be notified separately by email or via a message in your customer account. The statutory rights of the buyer remain unaffected.
(3) If delivery to the buyer is impossible because the delivered goods do not fit through the buyer's entrance door, front door, or stairwell, or because the buyer cannot be found at the delivery address provided by them although the delivery time was announced to the buyer with reasonable notice, the buyer shall bear the costs for the unsuccessful delivery.
(4) Delivery takes place depending on the customer's payment method. In the case of prepayment, delivery takes place after the payment order has been issued to the transferring credit institution. In the case of payment via PayPal, credit card, gift card, direct debit, Sofortüberweisung, or invoice, delivery takes place after the conclusion of the contract.
(5) If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, a separate purchase contract is concluded between us for each shipping confirmation regarding the products listed in the respective shipping confirmation. The contracting party is ClassyFashion24. Notwithstanding your right of withdrawal, you may cancel your order for a product at any time free of charge before the corresponding shipping confirmation is sent.
Terms and Conditions for Gift Vouchers and Sweepstakes
Section 1 Scope
(1) These terms and conditions apply to the purchase and use of gift vouchers and participation in our sweepstakes.
Section 2 Gift Vouchers
(1) Our gift vouchers can be used for the purchase of products or services in our store.
(2) The gift voucher cannot be redeemed for cash. A payout of the voucher value is not possible.
(3) The gift voucher is non-transferable and may not be resold.
(4) In the event of loss, theft, destruction, or unauthorized use of the gift voucher, no replacement will be provided.
(5) The gift voucher is valid only for the specified period. After the validity period has expired, the voucher can no longer be redeemed.
Section 3 Sweepstakes
(1) By purchasing a gift voucher, you automatically participate in our current sweepstake.
(2) The sweepstake is subject to separate terms of participation, which can be viewed on our website.
(3) The prize cannot be exchanged for the value of the gift voucher and is subject to its own conditions.
(4) The winner will be determined by random draw and notified in writing or by email. A cash payout of the prize is not possible.
(5) Employees of our company and their relatives are excluded from participating in the sweepstake.
Section 4 Data Protection
(1) The personal data collected in the context of the sweepstake will be used solely for the execution of the sweepstake and will not be passed on to third parties.
(2) Further information on data protection can be found in our Privacy Policy.
Section 5 Miscellaneous
(1) The laws of the Federal Republic of Germany shall apply.
(2) Should individual provisions of these terms and conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
(3) The place of jurisdiction for all disputes arising from the contractual relationship is our registered office, provided the customer is a merchant, a legal entity under public law, or a special fund under public law.
Section 5 Customs
(1) If you order products from ClassyFashion24.com for delivery outside the European Union, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs regulations vary greatly from country to country, so you should contact your local customs office for further information.
(2) Furthermore, please note that when ordering from ClassyFashion24.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you receive the products. Protecting your data is important to us, and we want to draw our international customers' attention to the fact that cross-border deliveries are subject to opening and inspection by customs authorities. For further information, please read our customs information.
Section 6 Payment
(1) The buyer can pay for the goods using the following payment methods:
- Credit Card
- Mastercard
- Gift Card
- Direct Debit
- PayPal
- Klarna
- GooglePay
- ShopPay
- Visa
- ApplePay
- Sofortüberweisung
- Prepayment
In the event of a chargeback caused by the buyer, ClassyFashion24 charges a flat-rate compensation fee of €5.95. The buyer may prove that no damage occurred at all or that it was significantly lower than the flat rate. The foregoing regulations apply accordingly to payments for the purchase price of goods sold by third-party providers.
(2) Certain payment methods may be excluded by the provider in individual cases.
(3) The buyer is not permitted to pay for the goods by sending cash or checks.
(4) If the buyer chooses an online payment method, the buyer thereby authorizes the provider to collect the amounts due at the time of the order.
(5) If the provider offers payment by prepayment and the buyer chooses this payment method, the buyer must transfer the invoice amount to the provider's account within five calendar days of receipt of the order. The provider reserves the goods accordingly for five calendar days.
(6) If the provider offers payment by credit card and the buyer chooses this payment method, the buyer expressly authorizes the provider to collect the amounts due after shipment of the partial deliveries or goods deliveries.
(7) If the provider offers payment by direct debit and the buyer chooses this payment method, the buyer grants the provider a SEPA core direct debit mandate. If a payment transaction is reversed in the case of direct debit due to insufficient account funds or incorrectly transmitted bank connection data, the buyer shall bear the costs incurred.
(8) If the provider offers payment by prepayment and the buyer chooses this payment method, the buyer undertakes to settle the invoice amount within 14 days of goods shipment without any deduction of cash discount.
(9) If the buyer defaults on payment, the provider reserves the right to assert claims for default damage.
Section 7 Set-off and Right of Retention
(1) The buyer shall only be entitled to set-off if their counterclaims have been legally established or are undisputed by the provider.
(2) The buyer may only exercise a right of retention to the extent that their counterclaim is based on the same contractual relationship.
Section 8 Retention of Title
ClassyFashion24.com retains ownership of the goods until full payment has been made.
Section 9 Transport Damage
(1) If the buyer receives goods with obvious transport damage, the provider asks them to report this as soon as possible.
(2) If the buyer fails to file a complaint, this has no consequences for their statutory warranty rights. The complaint serves the purpose of enabling the provider to assert its own claims against the carrier.
Section 10 Warranty Rights
(1) If the buyer is a consumer, the warranty and liability for defects of the delivered purchased item shall be governed by statutory provisions: Accordingly, buyers in the European Union have warranty rights for a period of two years from the delivery of the goods in addition to their 30-day return guarantee and can demand the repair or replacement of products purchased on ClassyFashion24 if they prove to be defective or not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulty, you can demand a refund or reduction of the purchase price.
(2) In the case of used goods, the warranty period may be shorter than two years.
(3) If the buyer is not a consumer, defects shall be remedied by replacement delivery or re-performance.
(4) If the buyer is not a consumer, the limitation period is one year. This does not apply to claims for damages and reimbursement of expenses based on injury to life, body, or health, or based on intent or gross negligence.
Section 11 Limitation of Liability (Products)
(1) The provider shall be liable for claims for damages by the buyer arising from injury to life, body, or health, or from the breach of essential contractual obligations, as well as for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives, or vicarious agents.
(2) Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
(3) The provider shall be liable for breaches of essential contractual obligations based on typical, foreseeable damages, provided the damage was caused by simple negligence. This limitation does not apply to claims for damages by the buyer based on injury to life, body, or health.
(4) The provisions of the Product Liability Act remain unaffected.
(5) To the extent that the liability of ClassyFashion24 is excluded or limited, this shall also apply to the personal liability of employees, representatives, and vicarious agents.
Section 12 Right of Withdrawal
(1) If the customer is a consumer, they have a right of withdrawal in accordance with the following provisions:
(2) Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the last good, lot, or piece in case of an agreement relating to multiple goods ordered in one order and delivered separately, or multiple pieces/parts making up a single order).
To exercise your right of withdrawal, you must inform us:
ClassyFashion24
Hauptstrasse 8
69190 Walldorf
GERMANY
Email: info@classyfashion24.com
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the model withdrawal form on our website, but it is not obligatory. If you make use of this option, we will communicate to you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g., by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired and that you have returned the goods via our online return center within the defined timeframe.
For additional information regarding the scope, content, and explanations for exercising your rights, please contact our customer service.
(3) Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to:
ClassyFashion24.com
Hauptstrasse 8
69190 Walldorf
Germany
The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods.
(4) Exceptions to the Right of Withdrawal
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply or expires in the case of the following contracts:
- contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, or which have been mixed inseparably with other items after delivery;
- contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
- contracts for the supply of goods made to the consumer's specifications or clearly personalized;
- contracts for the supply of goods which may deteriorate or expire rapidly;
- contracts for the supply of services if ClassyFashion24 has fully performed the service and the performance began with your prior express consent, and with your acknowledgment that you will lose your right of withdrawal once the contract has been fully performed by us;
- contracts for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts; and
- contracts for the supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and whose actual value is dependent on fluctuations in the market which cannot be controlled by the trader.
Section 13 Exclusion of the Right of Withdrawal
(1) The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be exceeded quickly.
(2) The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of sealed audio or video recordings or sealed computer software in a sealed package if the seal has been removed after delivery.
Section 14 Data Protection
(1) If personal data (e.g., name, address, email address) is collected, we undertake to obtain your prior consent. We undertake not to pass on any data to third parties unless you have previously consented.
(2) We point out that data transmission on the internet (e.g., via email) can have security gaps. Accordingly, flawless and undisturbed protection of data against access by third parties cannot be fully guaranteed. Our liability in this regard is excluded.
(3) Third parties are not authorized to use contact data for commercial activities unless the provider has given the affected persons prior written consent.
(4) You have the right at any time to obtain complete and free-of-charge information from ClassyFashion24 about the data stored concerning you.
(5) Furthermore, the user has the right to correction/deletion of data/restriction of processing.
Section 15 Cookies
(1) To display the product range, we may use cookies. Cookies are small text files that are stored locally in the cache of the site visitor's internet browser.
(2) Numerous internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which internet pages and servers can be assigned to the specific internet browser in which the cookie was stored. This enables visited internet pages and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognized and identified via the unique cookie ID.
(3) Through the use of cookies, users of this website can be provided with more user-friendly services that would not be possible without the setting of cookies.
(4) We point out that some of these cookies are transferred from our server to your computer system, these usually being so-called session-related cookies. Session-related cookies are characterized by the fact that they are automatically deleted from your hard drive after the end of the browser session. Other cookies remain on your computer system and enable us to recognize your computer system on your next visit (so-called persistent cookies).
(5) You can object to the storage of cookies; a banner is available to you for this purpose, which you can use to object/accept.
(6) Of course, you can set your browser so that no cookies are stored on your hard drive or already stored cookies are deleted. Instructions regarding the prevention and deletion of cookies can be found in the help function of your browser or software manufacturer.
Section 16 Jurisdiction and Applicable Law
(1) For disagreements and disputes arising from this contract, the law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The exclusive place of jurisdiction for orders from merchants, legal entities under public law, or special funds under public law is the registered office of the provider.
Section 17 Final Provisions
(1) The contract language is German.
(2) We do not offer products or services for purchase by minors. Our products for children can only be purchased by adults. If you are under 18, you may only use ClassyFashion24.com with the involvement of a parent or legal guardian.
(3) If you violate these T&C and we take no action against it, we are still entitled to exercise our rights on any other occasion where you violate these terms of sale.
(4) We reserve the right to make changes to our website, rules, terms including these T&C at any time. Your order will be subject to the terms of sale, contract terms, and T&C in force at the time of your order, unless a change to these terms is required by law or government order (in which case they will also apply to orders you placed previously). If any provision of these terms of sale is invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
(5) The invalidity of a provision shall not affect the validity of the other provisions of the contract. Should this case occur, the provision shall be replaced by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.
