TERMS AND CONDITIONS
TERMS AND CONDITIONS – CLASSYFASHION24.COM
§ 1 Scope and Provider
(1) These Terms and Conditions (hereinafter referred to as "T&C") govern the sale of products by ClassyFashion24.com (hereinafter referred to as the "Provider") to you, in the version applicable at the time of the order.
(2) Any deviating terms and conditions of the customer are explicitly rejected.
(3) Please read these conditions carefully before placing an order with ClassyFashion24.com. By submitting an order to ClassyFashion24.com, you agree to the application of these sales conditions to your order.
(4) On ClassyFashion24.com, we offer the sale of the following products: Women’s, Men’s & Children’s Apparel, Fashion Accessories, and Travel Products.
§ 2 Formation of Contract
(1) Contracts on this portal can be concluded in German and English.
(2) The offers are intended exclusively for end consumers with a billing and delivery address in: Germany, USA, Ireland, Spain, Italy, Netherlands, and Switzerland.
(3) For individual bulky items, the possible delivery addresses as well as the place of delivery may be restricted; any such restriction is specified in the respective item listing.
(4) The customer must be at least 18 years of age.
(5) The presentation of goods in the online shop does not constitute a legally binding offer. It is merely an invitation to the customer to submit an offer.
(6) Your order constitutes a binding offer to ClassyFashion24 to conclude a purchase contract. You submit a binding offer when you complete the online ordering process by entering the required information and clicking the final order submission button (e.g., "Pay now" or "Complete order").
(7) The purchase contract between the Provider and the customer is concluded only upon an explicit declaration of acceptance by the Provider. This occurs at the earlier of two events: either the dispatch of the goods or the sending of a shipping confirmation via email. Please note that an automated confirmation of receipt of your order does not constitute a legal declaration of acceptance.
(8) The sale of commercial quantities and the commercial resale of purchased items require explicit written confirmation by the Provider.
(9) Your order data will be stored by us after the conclusion of the contract. Should you lose your documentation regarding your orders, please contact us via email. We will send you a copy of your order details.
(10) You consent to receiving invoices electronically. Electronic invoices will be made available via email or within your customer account on the website.
§ 3 Prices and Shipping Costs
(1) Prices include statutory value-added tax (VAT) where applicable, plus applicable shipping fees and potential shipping surcharges depending on item characteristics and delivery location.
(2) Despite our best efforts, a small number of products in our catalog may be mispriced. We verify prices during order processing prior to charging payment. If a product’s correct price is higher than the stated price, we will contact you before shipment to ask whether you wish to purchase the product at the correct price or cancel the order. If the correct price is lower, we will charge the lower amount and dispatch the item.
(3) The prices applicable at the time of the order shall apply.
§ 4 Delivery and Availability
(1) Delivery shall be made to the delivery address specified by the customer. Information regarding product availability is indicated on the respective product detail page. All indications regarding availability, shipping, or delivery dates are estimated guidelines and do not represent guaranteed dispatch or delivery dates unless expressly designated as binding during checkout.
(2) If we determine during processing that ordered products are unavailable, you will be informed separately via email or via a message in your customer account. Statutory rights remain unaffected.
(3) If delivery is not possible because the delivered goods do not fit through the customer's entrance door or hallway, or because the customer cannot be found at the specified address despite reasonable advance notice of the delivery time, the customer shall bear the costs for the unsuccessful delivery.
§ 5 Customs, Duties, and Taxes
(1) When ordering products from ClassyFashion24 for delivery outside the European Union (e.g., to the USA or Switzerland), you may be subject to import duties, customs charges, and taxes levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information.
(2) Please note that as the importer of record, you must comply with all laws and regulations of the country in which you receive the goods. Cross-border shipments may be subject to opening and inspection by customs authorities.
§ 6 Payment Terms
(1) The customer may pay for the goods using the following payment methods:
- Credit Card (VISA, MasterCard, etc.)
- PayPal
- Apple Pay
- Klarna / Instant Transfer
- Gift Cards
(2) The Provider reserves the right to exclude specific payment methods in individual cases. Payment by sending cash or checks is not permitted.
(3) If an online payment method is selected, you authorize the Provider to collect the amounts due at the time of the order.
(4) In the event of a chargeback caused by the customer (e.g., due to insufficient funds or incorrect account details provided), the Provider reserves the right to charge a standardized processing fee or claim reimbursement for actual bank charges incurred.
§ 7 Retention of Title
ClassyFashion24.com retains ownership of the delivered goods until full payment has been received.
§ 8 Transport Damage
(1) If goods are delivered with obvious transport damage, please lodge a complaint with the carrier as soon as possible and contact us promptly.
(2) Failure to make a complaint or contact us does not affect your statutory warranty rights. However, it helps us assert our own claims against the carrier or transport insurer.
§ 9 Statutory Rights & Warranty
(1) If the customer is a consumer, statutory warranty rights shall apply. Consumers in the European Union are entitled to statutory warranty rights for a period of two years from delivery for defective or non-compliant goods.
(2) You may request repair or replacement for defective products. If repair or replacement cannot be provided within a reasonable timeframe or without significant inconvenience, you may request a refund or price reduction.
§ 10 Right of Withdrawal (Cancellation Policy)
(1) Right to Cancel: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you (other than the carrier) takes physical possession of the goods (or the last item in the case of a multiple-item order).
(2) Exercising the Right: To exercise your right of withdrawal, you must inform us:
ClassyFashion24
Email: info@classyfashion24.com
by means of an unambiguous statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.
(3) Effects of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including standard delivery costs (with the exception of supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed about your decision.
(4) We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
(5) You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. You will have to bear the direct cost of returning the goods.
§ 11 Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods made to the consumer’s specifications or clearly personalized.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery (e.g., certain intimate apparel or swimwear with removed hygiene strips).
- Goods that are liable to deteriorate or expire rapidly.
§ 12 Limitation of Liability
(1) The Provider is liable for damages resulting from injury to life, body, or health, or from the breach of essential contractual obligations, as well as for intentional or grossly negligent breaches of duty.
(2) Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
(3) In cases of simple negligence, liability for the breach of essential contractual obligations is limited to foreseeable damages typical for the contract.
(4) Mandatory legal provisions, such as statutory product liability laws, remain unaffected.
§ 13 Data Protection & Cookies
(1) We collect and process personal data in accordance with applicable data protection laws (including the EU General Data Protection Regulation / GDPR where applicable). Detailed information is available in our Privacy Policy.
(2) Our website uses cookies to optimize your browsing experience and enable certain functionalities. You can manage your preferences or decline non-essential cookies via our cookie consent banner.
§ 14 Applicable Law and Jurisdiction
(1) These conditions are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer residing in another jurisdiction, mandatory consumer protection provisions of your country of residence remain unaffected.
(2) If you are a merchant, legal entity under public law, or special fund under public law, the sole place of jurisdiction for all disputes arising from this contract shall be the registered seat of the Provider.
§ 15 Severability Clause
If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
